Returns and refunds

Due to the hygienic nature of hair care products, Lorie Store does not accept returns or exchanges once an order has been shipped.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can review the issue and assist you.

Digital products such as e-books are non-refundable once the download link has been accessed.

Services purchased through the website are non-refundable once the service has been provided. Customers may request to reschedule a service appointment if notice is given before the scheduled service time.